FAQs
General Information
How do I find my wiper blade size?
How do I find my wiper blade size?
Use our find my vehicle feature to find your exact vehicle wiper blade fit and sizes!
How often should I change my wiper blades?
How often should I change my wiper blades?
We recommend changing your wiper blades every 12 months. However some drivers are able to go longer based on their driving habits and will change them when they start to notice a difference in driving visability.
Where is Otto Located?
Where is Otto Located?
Otto is based in the San Francisco Bay Area!
How does your 100 day test drive work?
How does your 100 day test drive work?
We believe you should try our product in all weather and driving conditions, so we give you up to 100 days to drive with them. If you are not satisfied, returns are free and easy.
Shipping
Do you offer Free Shipping?
Do you offer Free Shipping?
Yes! All wiper blade orders qualify for free shipping to anywhere in the United States.
Where do you ship?
Where do you ship?
We ship anywhere in the United States.
How can I track my order?
How can I track my order?
You can track your order with your order number here.
Please note that it takes service carriers 24-48 hours to scan a package and update the tracking information within their system.
How long will it take my order to arrive?
How long will it take my order to arrive?
We ship all orders out within one business day or less. Your package will arrive within 2-5 business days. If you purchased expedited shipping. Your package will arrive two business days after it's shipped.
Returns and Refunds
How do I cancel or change my order?
How do I cancel or change my order?
You can cancel your order if it hasn't shipped. If it's shipped and you would like to return it. A restocking fee applies. Contact us here.
What if my wiper blades don't fit?
What if my wiper blades don't fit?
Mistakes happen and we'll fix them immediately. Typically, we'll ask for a photo of your wiper arms to confirm fit and we'll send out replacements immediately. Contact us here if you are having issues.