Frequently Asked Questions

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ANSWERS TO YOUR QUESTIONS

TOP QUESTIONS

How does your 100 day test drive work?

We believe you should try our product in all weather and driving conditions, so we give you up to 100 days to drive with them. If you are not satisfied, returns are free and easy.

Modifying my subscription?

We believe you should try our product in all weather and driving conditions, so we give you up to 100 days to drive with them. If you are not satisfied, returns are free and easy.

Where do you ship?

We ship anywhere in the United States.

How often should I change my wiper blades?

We recommend changing your wiper blades every 6 to 12 months. However some drivers are able to go longer based on their driving habits and will change them when they start to notice a difference in driving visability.

Where is Otto based?

Otto is based in the San Francisco Bay Area!

How can I track my order?

You can track your order with your order number here.

Please note that it takes service carriers 24-48 hours to scan a package and update the tracking information within their system.

Cancelling my subscription?

We're bummed to see you go! You can cancel your subscription here.

How long will it take my order to arrive?

We ship all orders out within one business day. Your package will arrive within 1-3 business days. If you purchased expedited shipping. Your package will arrive two business days after it's shipped.

Can't login or forgot password?

You can reset your password here.

Do you offer Free Shipping?

Yes! All wiper blade sets with our optional refill plan qualify for free shipping to anywhere in the United States.

How do I cancel or change my order?

You can cancel or change your order in your account. Still need help just contact us here.

What is your return policy?

You have a 100 days to test drive our wiper blades. If you are not satisfied, simply contact us here to initiate a return and refund.

HAVE MORE QUESTIONS?

CONTACT US

Otto Car Care